Frequently Asked Questions
Everything you need to know about shopping with the Charles Dickens Museum.
Do you ship your products internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on the destination and are calculated at checkout.
How long will it take for my order to arrive?
Standard UK orders are typically delivered within 3-5 working days. International orders can take between 7-14 working days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized items and digital downloads are non-refundable.
Are your products officially licensed?
All items in our shop are curated or produced directly by the Charles Dickens Museum in London, ensuring they are high-quality and historically accurate.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay.
Does my purchase support the museum?
Yes, every purchase made through our online store directly supports the preservation of 48 Doughty Street and the educational mission of the Charles Dickens Museum.